Incident Requests

If an issue is too severe or urgent to be resolved through a regular customer service request, an incident can be reported via the Adhese Customer Service Portal.
By default, the request will be raised on behalf of the person who is creating the incident.

The following fields are required for the incident:

• A short description of the incident.
• All impacts and symptoms relating to the incident must be selected from the provided list.
• The business impact should be selected from the dropdown menu.
• A more detailed description should include information such as the IDs of affected campaigns, website URLs, etc.
• Attachments such as screenshots, reports, etc...

To help the Support team handle your request as effectively as possible, please provide the necessary information as accurately and completely as possible.

Depending on how you fill in the form, an on-call Support team member will be notified and will immediately take a look at the incident. Please fill in the form as correctly as possible so on-calls are only triggered when necessary.